FAQ’s

FREQUENTLY ASKED QUESTIONS

ORDERING

CHECK THE STATUS OF YOUR ORDER

Need updates? To check the status of your order, please log-in to your account.

TRACKING A PACKAGE

Enjoy the ride every step of the way. After making your purchase, you will receive an email receipt and confirmation of your order. You can log-in to your account at any time to track your order. You will also receive an email when your order has shipped. That shipping receipt will also contain the tracking number with a link to track your order.

HOW TO MODIFY OR CANCEL AN ORDER?

We all change our mind sometimes. If you've submitted an order online that hasn't shipped yet, and you wish to modify or cancel the order, please give our customer care team a call at 401-615-2862.

CAN I PLACE AN ORDER OUTSIDE THE USA?

At this time, we cannot process orders from customers outside the United States or Canada.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

American Express, Visa, MasterCard, Discover and Pay Pal.

WHAT IF I DON'T RECEIVE MY ORDER?

If after tracking your order you are still unable to determine where your order is, please call us at 401-615-2862 for assistance.

DO YOU ODDER GIFT WRAPPING?

Not at this time. Check back in the future.

CAN I SHIP TO APO/FPO ADDRESSES?

Yes you can.

DO YOU HAVE A GROUP SALES PROGRAM?

Purchasing a MakeLifeGood!® product for yourself is a great idea. Giving a MakeLifeGood! product to a group is an even better one. Whether you’re outfitting your family for the reunion, motivating your employees, or gift giving at an event, our Group Sale Program is here to help you select the product(s) that best fit your needs.

Call us toll free at 401-615-2862, Monday – Friday, 9:00am - 5:00pm EST for discount information.

Orders must be a minimum of 25 units and can be a mix of styles and products.

Gift Certificates are also available for group and corporate discounts. Call us at 401-615-2862 for more details.

All orders are subject to acceptance and availability. Products sold through our Group Sales Division are not intended for resale. To purchase goods for resale, please call 401-615-2862.

SHIPPING

HOW LONG WILL IT TAKE TO GET MY ORDER?

We partner with the USPS, so you can generally expect your package to arrive within 2 - 5 business days. At this time we do not offer express delivery services. Orders ship on business days, Monday through Friday (excluding US Holidays.) Orders in by 3pm EST typically ship out the same day. Orders received after 3pm EST will ship the next business day.

PRODUCTS

WHERE CAN I FIND SIZING INFORMATION

Sizing information can be on our "Fit Guide" page.

WHERE CAN I FIND FABRIC AND MATERIAL INFORMATION?

Fabric and materials information can be found with the product descriptions on the individual product pages.

THE ITEM I HAVE SELECTED STATES "OUT OF STOCK." CAN I STILL ORDER IT AND HAVE IT SHIPPED WHEN IT'S AVAILABLE AGAIN?

If the words “out of stock” appear next to the size selection of an item, the item is currently unavailable, and may be available in the future, so check back but there is no guarantee that product will be restocked.

RETURNS & EXCHANGES

WHAT IS YOUR RETURN POLICY

For our Returns Policy, visit our "Return & Refunds" page.

HOW DO I RETURN A PRODUCT?

Fill-out the returns and exchange form on the back portion of your packing slip and indicate what you are returning or exchanging.

To ensure a prompt and accurate returns process, we ask that you include your order number on the return form.

Please ship your return to:
MAKE LIFE GOOD
60 SPRING STRRET
WRENTHAM, MA 0209

We will do our best to process your return or exchange within 7 business days after receipt of the package. Please allow a full billing cycle for credit to appear on your financial statement.